MET Turkey
Official Address: Sahrayıcedid Mah. Halk Sokak Pakpen Plaza No.40 Kat-10, Kadıköy/İstanbul
Phone: (+90) 216 987 08 11
Fax: (+90) 212 999 45 52
E-mail: info.metturkey@met.com
Sample Procedure for Handling Complaints and Resolving Disputes
As MET Turkey Energy Trade Joint Stock Company, we aim to evaluate and resolve our customers’ requests and complaints in a fair, objective, impartial, and timely manner, while adhering to confidentiality principles, laws, and relevant regulations. Accordingly, you may easily contact us through the channels listed below to submit your requests, complaints, and feedback.
Channels for Submitting Requests, Complaints, and Feedback
Once your request, complaint, or feedback is received by our customer representative, your customer information is reviewed and necessary assessments are made. During this process, information is also obtained from all relevant internal departments and distribution companies involved in the matter.
When our investigation is completed, you will first receive an email confirming that your request has been finalized. Following this, the outcome of your application will be communicated to you via your preferred feedback channel (telephone, email, or letter).
At MET Turkey Energy Trade Joint Stock Company, our response time for non-invoice-related requests, complaints, and feedback is 15 business days. For objections or complaints related to your invoices, we provide a response within 10 business days. Throughout the evaluation process of your application, you may contact MET Turkey Energy Trade Joint Stock Company through any of the channels mentioned above to receive updates on the status of your request.
Your feedback is periodically reported and analyzed to support our continuous improvement efforts.
Respectfully submitted for your information.
Group Communications Director
Group Communications Manager
